Support & Training
Getting a solution into production is the first step in achieving a goal. Ensuring smooth running for and enabling change are the true measures of success over time. API is committed to partnership with its clients for this long-term view by providing training and support services. Together we offer a total solution for the lifetime of the system.
Support
All solutions we deliver benefit from support delivered by our dedicated service desk. Providing up to 24x7 support levels for critical applications through to standby on-demand advice, the service desk:
- Is backed by a full CRM system providing full tracking and reporting ensuring support calls are never missed
- Fully implements the appropriate SLA’s and escalation profiles with reporting on open calls and delivery of resolution against SLA targets
- Is staffed by consultants drawn from our development teams backed by the teams who have worked on your solution
- Provides dedicated support channels and a secured support portal for each solution or organisation
Training
Education in finished solutions can be just as important as training in standard technologies and platforms. We do not offer public-access training courses but prefer to concentrate on our client’s specific needs.
Technical training focuses on a small set of key platform and enabling technologies relevant to the solutions we offer. Technical training will generally be:
- Adapted to be based on the specifics of your environment or the project we are delivering with you
- Delivered by hands-on consultants from our development teams
- Limited to small numbers for maximum effectiveness
- On-site or at our offices as preferred by you
- Planned to include flexibility for questions or re-structuring around specific topics of interest
Examples of technical training include: SQL Server Administration and Implementation, SharePoint Administration, SharePoint for End Users, .NET Development Overview for non-.NET developers.
As well as core technical training, we regularly provide customised training on the end-products of any project we undertake. Typically this will include: training operational support staff, handover training to client development teams, end-user training.
