The new sales automation in Dynamics CRM makes it easy to manage leads & opportunities, measure & forecast sales activity, track customer contacts, and automate the sales process - helping ensure a shorter sales cycle, higher close rates, and improved customer retention.

Marketing staff members now have tools to help them identify, execute, and replicate effective marketing initiatives across sales channels. Dynamics CRM allows staff to assign, schedule, and track marketing campaign activities and measure campaign performance. With Marketing Automation in place, you can integrate your sales, marketing, and service processes more effectively and present one professional company image to your customers. 

Service Scheduling in CRM

Microsoft Dynamics CRM includes a built-in Service Scheduling and dispatch system that provides a centralised, consolidated view of your professional service workers' calendars and schedules. Your service dispatcher and service delivery staff can use the Service Scheduling functionality to easily search for available time slots, specialised talents, and capital resources (such as trucks) and to promptly schedule service appointments for customers. Microsoft CRM helps you reduce resource inefficiencies and deliver prompt, accurate service to customers, strengthening customer satisfaction.