Consumer & Industrial

API’s consulting experience and capabilities assist CIM sector clients such as Scotmid (a Retail Co-op) and Aggreko to resolve complex data management challenges.

The UK CIM sector is diverse and under increasing pressure to ensure resources are properly allocated to provide maximum profits. In times of recession the consumer is reluctant to spend and revenues are tougher to earn. Cost management in the suppliers is paramount. Best practice procurement and well managed administration costs are vital ingredients for success. Understanding customer behaviours and maximising customer information and contact is essential to target selling resources (from discounts applied to salespeople effort). Other challenges faced by CIM organisations include: 

• Rigorous financial control from inventory management to reconciliations
• Customer Relationship Management
• Efficient and effective procurement
• B2B e-commerce

Other examples of our work include:

• Analysis of spending patterns in a retail consumers “basket of shopping”
• Management dashboards and performance indicators
• Asset management tools showing utilisation and returns on capital