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Gartner BI user survey 2010

BI Platforms User Survey, 2010: Customers Rate Their BI Platform Vendors - 'Microsoft megavendor'

A Gartner survey shows the influence of software megavendors in the business intelligence platform market, but also the resilience of pure-play vendors. The results can help BI leaders find vendors that meet enterprise requirements.

Gartner recently surveyed business intelligence (BI) leaders to learn their experiences with BI platforms from 20 vendors. The results will provide insights for those selecting BI vendors and for customers wanting to benchmark suppliers.

Key Findings

Enterprises with a standard BI platform also employ complementary products for advanced visualization, with interactive user interfaces and in-memory architectures.
Thus, while the IT organization often focuses on software stacks, business units buy BI platforms on their own, especially when the standard BI platform does not meet users' needs.
On average, pure-play vendors provide a better overall customer experience than megavendors, but two megavendors — Oracle and Microsoft — scored above average in many categories, including customer experience.
Customers with a positive experience of a BI platform also viewed their vendor's future positively. In general, customers viewed the megavendors' future more positively than their experience with the product. But this bias has diminished from last year's survey.